- What Countries do you ship to?
We currently ship to UK and mainland Europe. If you can not find your shipping country during checkout please email us at: email@example.com
- How much do you charge for shipping?
Shipping charges are calculated automatically based on weight during checkout. You will be able to see the shipping charge before you make the payment.
- How long does delivery take?
- Delivery to UK can take between 3 - 5 working days
- Delivery to EU countries can take up to 8 working days
How long does it take for your products to come back in stock?
Unfortunately we do not re-stock our previous collections. However sometime due to popular choice we may re-stock some of our products. Please look on our website regularly to stay updated.
- Can I reserve an item?
Yes. Please send an email to firstname.lastname@example.org stating the item code and preferred size that you would like to reserve. Please also mention your contact name, number and delivery address.
- Do you do custom sizing?
- How do I work out what size I am?
It's easy to work out your size. We have created a size chart that is easy to read and follow. Click Here to view our size chart. If you are still having problems with sizing you can send an email to email@example.com stating 'sizing issue' as your subject header.
- How much does it cost to return a product to you?
Unfortunately we do not provide a free return service. The customers will bear the postage cost to return items back to us. However, if the item is faulty or wrong item has been sent to you, we will reimburse you for the postage cost providng the postage receipt. You will not be charged for postage to send exchanged items to you. For further information about our returns policy please email us at: firstname.lastname@example.org.
- How long does it take to process returns?
It can take up to 5 working days to process returns once we have received them.
- Can I address my order to my friends/family and keep my address for billing?
- How long does it take for large PayPal payments to get processed?
This can take between 5 - 7 working days.
- What payment methods do you accept?
We accept all major Credit/ Debit cards and PayPal.
- How long does it take for my money to be returned to my account once you have processed my refund?
This usually takes 24 hours but can take between 3 - 5 working days for larger amounts.
- Will I receive confirmation once my order has been dispatched?
- I accidentally ordered the wrong item, what should I do now?
Not a problem. Simply return the item back to us and opt for an exchange to have your item replaced.
- How do I receive all the latest updates and offers from you?
Plese go to our home page and scroll down to find the signing up to our newsletter option.
- Simply enter your name and email address here and click Submit.
How long can I reserve an item for?
We will reserve your item for 8 working days.
- How do I become an affiliate?
Please email us at: email@example.com.
- What are your contact details?
Please Click Here for a full list of contact details
- None of the above questions helped me, what can I do?
Give us a call on 02075380846 or 08000855540 (Monday to Friday: 10am - 4pm) and we will be happy to help inshaAllah.
Alternativey you can send an email to firstname.lastname@example.org