DO YOU SHIP TO ...?
From our GB store (gb.islamicdesignhouse.com) we only ship to the UK and Europe.
Here are the list of countries we deliver to in the EU from our GB store:
AT Austria ES Spain GR Greece NL Netherlands
BE Belgium FI Finland IE Ireland PT Portugal
DE Germany FR France IT Italy SE Sweden
DK Denmark GB UK LU Luxembourg
BG Bulgaria EE Estonia LT Lithuania RO Romania
CY Cyprus HU Hungary MT Malta SK Slovakia
CZ Czech Republic LV Latvia PL Poland SI Slovenia
From our INDIA web store: in.islamicdesignhouse.com
We deliver to:
Australia New Zealand Malaysia
Singapore Indonesia Philippines
Vietnam Pakistan Bangladesh
From our USA and CANADA store we deliver worldwide: us.islamicdesignhouse.com
*You can change your country on the top left hand side. Click on United Kingdom to be given a list of other stores and web stores.
CAN YOU TELL ME IF YOU'RE GETTING AN ITEM BACK IN STOCK?
We don't currently have the facility to let you know when an item is due back in stock. As we like to offer you new and exciting products regularly, we don't tend to restock a lot of our items again.
You could look for something similar? All you need to do is type a description or fabric into the search box on our website.
We tend to stock new items but using the same fabrics so there will be other items which are similar to the one you missed out on!
CAN I GET A RETURN FORM?
We now do online returns! It's simple. Log in to your Islamic Design House account (top right hand side of the page).
Go to COMPLETED ORDERS > REQUEST RETURN > State the return reason, Return Action and Exchange instructions in the comments box and click SUBMIT RETURN REQUEST!
The next page you see will have all the Return Instructions and address. In case you didn't catch that here it is:
BOW OFFICE EXCHANGE
5 YEO STREET
Please make sure to include your Order# number and your details inside the package &/Or alternatively include the receipt or invoice in the return parcel.
Also make sure you are returning the item(s) in their original packaging within 14 working days from receiving the order (21 working days for international customers) and with all the tags still attached.
PLEASE NOTE* When we will update the status of your return, you will be informed via email.
If you require any further assistance please feel free to contact us on 0800 0855 540 FREE. Alternatively you can send an email to firstname.lastname@example.org.
We are also now on whatsapp, so you can text there for a quick update or chat: 07471163904
We’ll process the return within 5 working days of receiving item. During Sale periods, please allow up to 10 working days for the full process.
I HAVE ONLY RECEIVED SOME OF MY ORDER, WHERE IS THE REST OF MY ORDER?
Our fulfilment partner Amazon holds most of our stock. We do state in the confirmation email that your order may come in two parts.
If you have received one parcel with half or some of your items, please do not worry! The rest is also on its way! Please give us 7 working days to get you all of your order.
If an item in your order is out of stock, you will receive an email, phone call or whatsapp within 24 hours of the order being placed. You will be given an option to choose another product or refund.
If for any reason you are still waiting after 7 days, please give us a call on 0800 0855 540 or whatsapp us on 07471163904 between 10am - 4pm.
DO YOU HAVE A STORE IN THE UK?
Unfortunately, we do not currently have a store in the UK, however we do have stores around the world. Here are the details:
21 Abbas AlAkkad
Nasr City, Cairo
San Stefano Mall, First Floor- Store no. 137B
El Geish Rd, El Ramel Qesm, Alexandria
Opening Hours: Sunday to Saturday : 10am - 10pm
Gate 1, Store G291
Mall Of Arabia
UNITED ARAB EMIRATES
Sharjah, Corniche Buhaira
Crystal Plaza Towers - Mezzanine Floor, Shop #6
P.O. Box 41054
Tel: +971 6 5741817
Mob: +971 50 308 90 90
Ground floor, G1 shop
Hawalli / Ibn khaldoun
St./ Al Othman centre
Salmiya / Salim Al mubarak St. /
Al Salam Mall ( Lulu hyper market)
Jeddah N2 Mall
Address: 1-Mecca Mall (match restaurants)
Phone: 06/5857711-2-how to their technicians were funded second floor tel: 06/5864061
22 Hanover Street
Al Ashqar Mall, First Floor
Mohammad Aquil Patel
Avenida Vladimir Lenine 1160
TEL:00 258 843 265 320