How Does Your Uk Standard Delivery Service Work?
- Delivery is made upto 5 working days* from the moment you submit your order.
- Delivery days are Monday to Saturday (excluding Public Holidays).
- We’ll email you updates of your order progress. You can not track your order once shipped.
- A signature may be required on receipt (of the person receiving the parcel).
- If you're not available to take delivery of your parcel, the carrier will leave a delivery card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.
- If you have not received a delivery card and your parcel is over the 5 days delivery period, please give us a call on +44 (0)207 538 0846
- Please note If your parcel is undelivered because it wasn't called for or due to wrong or incomplete address and sent back to us, we will charge you the shipping fee to re-send the parcel to you.
Please note* we only have a standard delivery service
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Islamic Design House cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
What Should I Do If My Order Hasn't Been Delivered Yet?
- Your estimated delivery date is on your Order Confirmation email – please allow until this date for your order to arrive.
- You will not be able to follow/track your order once it’s been sent out. However, you can see updates of your order once placed. To check this, all you need to do is log into ‘My Account’ and view your order.
- If your estimated delivery date has passed and you haven’t received your order, please give us a call so we can help you further +44 (0)207 538 0846
What Happens If I'm Not in When My Order Arrives?
UK Customers
- Someone needs to be in when your parcel is due to be delivered as we may need a signature. Don’t worry if you aren’t as our carrier usually tries to deliver on 3 consecutive days.
- Alternatively, they will leave a card confirming they have either left it with a neighbour, left it in a safe place, when they will try to redeliver or give you details on how to collect it.
- However if you do not see a delivery card or miss the delivery, Please call us on +44 (0)207 538 0846 as soon as possible.
Please note* If your parcel is undelivered and sent back to us due to a wrong or incomplete address, we will charge you the shipping fee to re-send the parcel to you.
EU Customers
If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Please note- If your parcel is undelivered and sent back to us, we will charge you the shipping fee to re-send the parcel to you.
My Order Status Has Changed
If the status of your order is showing as AWAITING FULFILMENT, it means that we're getting your order together.
When the status changes to SHIPPED, it means we have shipped your order :)
However, sometimes the status may change to PARTIALLY SHIPPED - Nothing to worry about! Our stock is held in 2 different warehouses so not all of your order may be in one place. This is why we have to ship in two parcels. If you get a notification stating PARTIALLY SHIPPED, do not worry! The other half will be on its way shortly too.
You will be notified of this as the status will change to SHIPPED once everything is on its way to you.
However, sometimes the status may change to PARTIALLY SHIPPED - Nothing to worry about! Our stock is held in 2 different warehouses so not all of your order may be in one place. This is why we have to ship in two parcels. If you get a notification stating PARTIALLY SHIPPED, do not worry! The other half will be on its way shortly too.
You will be notified of this as the status will change to SHIPPED once everything is on its way to you.
Your estimated delivery date is on your order confirmation email and includes the time it takes for us to package your order.
You'll receive an email every time the status is changed on your order.
If your order hasn't arrived by the delivery date in your confirmation email, please call us on 0800 0855 540
Where do You Ship To ...?
From our GB store (gb.islamicdesignhouse.com) we only ship to the UK and Europe.
Here is the list of countries we deliver to in the EU from our GB web store:
From Our India Web Store
We deliver to:
Please click the country to be taken to the correct web store.
Please click the country to be taken to the correct web store.
Australia, New Zealand, Malaysia, Singapore, Indonesia, Philippines, Vietnam, Pakistan, Bangladesh
From our USA and CANADA web stores, we deliver worldwide
*If you've added an item to your cart and the website is not allowing you to checkout, please refer to the list of countries above against where you lie on the map of the world. If you are unable to checkout with your chosen country, please go to one of our other web stores who may deliver to your country.